SHIPPING PROCESS

We ship using Australia Post for both standard and express orders, whereby you can track your order easily and in a timely manner. Your signature may be requested upon delivery. Orders placed on a weekend day will be processed within 24 hours of the next business day.

SHIPPING COSTS

- Standard shipping Australia wide: $15.00AUD
- Express shipping Australia wide: $20.00AUD
- International courier with tracking number: $25.00AUD *New Zealand only
- Express International courier with tracking number: $55.00AUD *Rest of the world

IMPORTANT NOTES

Please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched. Severo does not take any responsibility for orders once shipped (to an incorrect or invalid address and is not liable for any loss associated with this).

Once items leave Severo premises, it accepts no liability for lost or missing parcels which are accountable to the negligent actions of the respective postal service. Customers can choose to insure their parcel or request recorded delivery or signature by sending an email to info@severo.com before placing their order. Extra charges will apply.

For international customers, TAX is not included in the product price and it's the buyer's responsibility to take care of the destination countries import TAX & VAT if it applies. Severo will declare the full AUD dollar value on international shipments and will include an invoice for customs should they require it. We can not put a lower value on the parcel or describe the products inaccurately.

Please be aware that all countries have different laws regarding the importation of certain products and taxes etc., and our orders designated for shipment to countries outside of Australia, may be subject to import fees of which we have no control over and are unable to provide estimates of, as they differ widely from country to country.

 

We cannot take any responsibility for the payment of import fees, taxes or other associated import costs to any country, as these costs are the responsibility of the recipient - where you have concern regarding this, as your purchase amount is over the countries declared threshold, we recommend you contact your local Customs office for current charges before placing your order or visiting a duty calculation website such as www.dutycalculator.com. Please be aware that all countries have different laws regarding the importation of certain products and taxes etc., and our orders designated for shipment to countries outside of Indonesia, may be subject to import fees of which we have no control over and are unable to provide estimates of, as they differ widely from country to country.

 

We cannot take any responsibility for the payment of import fees, taxes or other associated import costs to any country, as these costs are the responsibility of the recipient - where you have concern regarding this, as your purchase amount is over the countries declared threshold, we recommend you contact your local Customs office for current charges before placing your order or visiting a duty calculation website such as www.dutycalculator.com. 

 

SHIPPING TIME

NATIONAL SHIPPING (AUSTRALIA-WIDE)

Goods will be dispatched within 24 hours for orders placed by 10:00am Monday to Friday.

For regular post deliveries to Australian capital cities please allow up to 5 business days.

For regular post deliveries to Australian metropolitan areas please allow up to 10 business days.

Delivery times above are estimates only and Severo will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. All orders are subject to availability.

INTERNATIONAL SHIPPING

Delivery for orders placed by 10:00am Monday - Friday AEDT are shipped via DHL (For in-stock items only). Please allow 24 hours for dispatch. Please allow 2-14 additional days depending on your location.

Any delivery date or time specified by us is a best estimate only and Severo will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

All orders are subject to availability. Orders will be delivered between Monday - Friday 9am - 5pm, please note deliveries are not made on weekends. We advise getting in touch and selecting express shipping should your order be urgent.

OWNERSHIP AND RISK

Once goods have been delivered to the specified delivery address, any damage to the goods are the responsibility of the receiver.

 

SALE DELIVERY DELAYS

Please note during sale periods, orders may be subject to delay. Please allow an additional 3 days for dispatch and then a minimum of 3-7 business days for Australia wide deliveries and 4-17 days for International.

FOR ALL ENQUIRIES

Customer care is available Monday - Friday 8:30am – 5:00pm AEDT

Email: info@severo.com